COVID-19 Updates - Cruise Express

Cruise Express

Australian owned and operated

Cruise Express COVID-19 Update

We would like to thank you, our valued clients, for your ongoing calls and messages of support during these changed and challenging times.

As you know, the impact of the COVID-19 pandemic continues to change rapidly across Australia and the globe and we continue to receive official updates from our many travel supplier partners and the Australian Government on a weekly basis.

Current bookings with Cruise Express

If your holiday is scheduled to depart later this year or in 2021, we are yet to receive clear guidelines from our travel suppliers regarding your options. If you choose to cancel before receiving these official options, standard cancellation penalties will apply. We therefore suggest you wait for official notification from Cruise Express closer to your departure time. With regard to your travel plans, please note we can offer advice however the final decision about travelling is yours. Please be assured that we will contact you should your cruise or other travel arrangements be impacted.

How to contact us

We continue to proactively assist our clients to amend travel dates and other arrangements and assist with cancellations, rebooking, refund requests and securing future travel credits. Our Travel Specialists are here to assist you and we look forward to taking your calls via our toll free line – 1300 766 537. Alternatively, please feel free to email us at info@cruiseexpress.com.au and we will be in touch as soon as possible.

Whilst the majority of our team is working remotely for now, we want to reassure you that we are here to assist you in whatever ways we can. We are especially excited to be developing a range of new Australian based travel itineraries and many of our cruise line partners now have new cruise departures scheduled for the 2021/22 Summer season and beyond. We would be happy to share any of this information with you in more detail and our team are able to assist Monday to Friday (9am to 5pm) with your enquiries and booking requests.

We appreciate your patience during this very busy time and encourage you to keep up to date via reputable sources such as these Australian Government department websites.

Department of Health

Department of Foreign Affairs

Cruise Line Coronavirus Statements

All major cruise lines are making regular amendments to their forward sailings based on the constantly evolving environment in each cruise region. Below are the current Temporary Suspension of Sailing dates given by the major cruise lines. If you are impacted by changes to a future cruise you have booked with Cruise Express, please contact us via the options listed above.

Cruise Lines International Association (CLIA Australia) •  Coronavirus Update

APT Travel Group  All International touring & cruising suspended to 31 December 2020 – Updated 15 October 2020

Avalon Waterways Suspended worldwide to 31 October 2020Updated 11 September 2020

Azamara Suspended worldwide to 31 October 2020 Updated 11 September 2020

Carnival CruisesSuspended worldwide dates vary –  Resumption begins between 01 November 2020 and May 2021; Carnival Splendour in Australia 2 March 2021– Updated 10 November 2020

Celebrity Cruises Suspended worldwide to 31 December 2020Updated 2 October 2020

Costa Cruises Suspended to 6 September 2020/ Northern Europe CancelledUpdated 13 August 2020

Cruise & Maritime Voyages Placed into administration, all cruises cancelled – Updated 3 August 2020

Crystal Cruises Suspended worldwide to 9 January 2021Updated 27 August 2020

Cunard Queen Elizabeth suspended to 25 Mar 21; Queen Mary to 18 Apr 21; Queen Victoria to 16 May 21  – Updated 11 September 2020

Disney CruisesSuspended worldwide to 31 October 2020 – Updated 27 August 2020

Dream Cruises Genting Dream suspended to 30 August 2020; World Dream suspended to 28 March 2021; Explorer Dream services have resumed  – Updated 27 August 2020

Fred Olsen Cruises Suspended worldwide to 13 November 2020 – Updated 27 August 2020

Holland America Line Suspended worldwide to 15 December 2020– Updated 2 October 2020

Indian Pacific Suspended to 30 December 2020 Updated 29 October 2020

MSC CruisesMediterranean cruises running 2020/ Asia suspended 6 September/ Northern Europe suspended 31 October  – Updated 13 August 2020

Norwegian Cruise Lines Suspended worldwide to at least 1 December 2020; Norwegian Dawn, Spirit and Star suspended until Mar 2021 – Updated 6 October 2020

Oceania Cruises •  Suspended worldwide to 1 January 2021  – Updated 3 November 2020

Paul Gauguin Sailing in French Polynesia 2020 – Updated 03 August 2020

P&O Australia  Sailings from Australia suspended to 02 February 2021 – Updated 18 November 2020

P&O UK Suspended worldwide to 12 November 2020, two long journeys cancelled for January 2021 – Updated 13 August 2020

PonantSailing has recommenced in Europe, other regions to follow Updated 3 August 2020

Princess All Alaska/Canada/New England for 2020; Australia to 31 May 2021; Japan to 15 December 20; Taiwan to Sept 20; Tahiti to 15 Dec 20 have been cancelled – Updated 29 October 2020

Regent Seven SeasSuspended worldwide to 1 December 2020/Full World Cruise 2021 suspended and all voyages on  Seven Seas Mariner through to April 2021 – Updated 6 October 2020

Royal Caribbean Cruise Lines Suspended Australia and New Zealand to 31 January 2021; Europe & China markets vary – Updated 15 September 2020

Scenic •  Suspended worldwide to 31 October 2020 / Eclipse Ocean Cruises and Scenic Group Egypt, Jordan and Israel Land Tours until 31 December 2020. – Updated 12 November 2020

Silversea Select sailings to recommence in early to mid 2021, varies by ship and region – Updated 29 October 2020

Seabourn Seabourn Encore suspended to 6 January 2021, Seabourn Ovation suspended 3 January 2021, Seabourn Quest until 10 May 2021, Seabourn Sojourn World Cruises cancelled until January 2022 – Updated 1 October 2020

Uniworld Suspended worldwide to 30 September 2020Updated 03 September 2020

Viking Ocean Cruises Suspended worldwide to 31 January 2021 – Updated 20 November 2020

Virgin VoyagesInaugural Season delayed to 31 October 2020 – Updated 11 September 2020

Windstar •  Wind Spirit to resume on 15 October 2020; Other ships vary – Updated 11 September 2021

Other Press ReleasesUpdated 25 August 2020
• New Zealand Border Policy • Qantas International Services • Qantas Domestic Services • Virgin Australia Reduced Services • International Travel Restrictions Map • Emirates Resumes Services

These are changed and challenging times for us all. Please know that we are here to assist you to the very best of our abilities and we thank you for your ongoing support.

Sincerely,
The Cruise Express team

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