COVID-19 Updates - Cruise Express

Cruise Express

Australian owned and operated

Cruise Express Travel Update

We would like to thank you, our valued clients, for your ongoing calls and messages of support during these changed and challenging times.

As you know, the impact of the COVID-19 continues to develop across the globe and we continue to receive official updates from our many travel supplier partners and the Australian Government on a weekly basis.

Current bookings with Cruise Express

If your holiday is scheduled to depart in 2021, we are continually receiving updated guidelines from our travel suppliers regarding your options. If you choose to cancel before receiving these official options, standard cancellation penalties will apply. We therefore suggest you wait for official notification from Cruise Express closer to your departure time. With regard to your travel plans, please note we can offer advice however the final decision about travelling is yours. Please be assured that we will contact you should your cruise or other travel arrangements be impacted.

How to contact us

We continue to proactively assist our clients to amend travel dates and other arrangements and assist with cancellations, rebooking, refund requests and securing future travel credits. Our Travel Specialists are here to assist you and we look forward to taking your calls via our toll free line – 1300 766 537. Alternatively, please feel free to email us at info@cruiseexpress.com.au and we will be in touch as soon as possible.

Whilst the majority of our team is working remotely for now, we want to reassure you that we are here to assist you in whatever ways we can. We are especially excited to be developing a range of new Australian based travel itineraries and many of our cruise line partners now have new cruise departures scheduled for the 2021/22 Summer season and beyond. We would be happy to share any of this information with you in more detail and our team are able to assist Monday to Friday (9am to 5pm) with your enquiries and booking requests.

Alternatively, as travel restrictions are easing across Australia and we’d be delighted to assist you with a variety of local cruising, heritage rail journeys, flight-seeing and other travel arrangements. For all enquiries, please contact us on 1300 766 537 or via info@cruiseexpress.com.au.

We appreciate your patience during this very busy time and encourage you to keep up to date via reputable sources such as these Australian Government department websites.

Department of Health

Department of Foreign Affairs

Cruise Line Coronavirus Statements

All major cruise lines are making regular amendments to their forward sailings based on the constantly evolving environment in each cruise region. Below are the current Temporary Suspension of Sailing dates given by the major cruise lines. If you are impacted by changes to a future cruise you have booked with Cruise Express, please contact us via the options listed above.

Cruise Lines International Association (CLIA Australia) •  Coronavirus Update

APT Travel Group Paused NZ to 31 March 2021; Other international 30 April 2021 –Updated 2 March 2021

Avalon Waterways Paused worldwide to 31 May 2021Updated 2 March 2021

Azamara Paused worldwide end of 30 June 2021 Peace of Mind BookingUpdated 2 March 2021

Carnival CruisesPaused Alaska, the Caribbean, California and Europe until 14 May 2021; Splendour to 17 September 2021;  Spirit to mid-Sept 2021; Carnival in Australia paused until further notice –  Updated 7 May 2021

Celebrity Cruises Paused global sailings suspended through 1 May 2021; European and trans-Atlantic cruises on Celebrity Constellation and Celebrity Edge out until Oct 2021 –  Peace of Mind BookingUpdated 2 March 2021 

Crystal Cruises Paused Esprit 1 August 2021: Ocean voyages to  June 2021; River voyages to May 2021 Peace of Mind Booking Updated 2 March 2021

Cunard Queen Elizabeth paused to 4 June 2021; Queen Mary to 28 May 2021; Queen Victoria unaffected 16 May 21; (temporarily) suspended all cruises 8 days and longer which call at a US port and depart between 1 January and 1 November 2021, any impacted voyages visiting Canadian ports, and all voyages due to sail before 21 June. Peace of Mind Booking – Updated 2 March 2021

Disney CruisesPaused worldwide to May 2021; Disney Magic Sailings to 10 August 2021– Updated 2 March 2021

Holland America Line Suspended Asia, Australia/New Zealand and South America until further notice; the Mediterranean early June 2021; Canada/New England/Alaska until 2022Peace of Mind Booking – Updated 2 March 2021

MSC CruisesGrandiosa now cruising the Mediterranean; cancellations from US ports until further noticePeace of Mind BookingUpdated 2 March 2021

Norwegian Cruise Lines Suspended worldwide to Nov 2021 – Peace of Mind BookingUpdated 25 March 2021

Oceania Cruises •  Paused worldwide to 31 June 2021  – Peace of Mind BookingUpdated 18 March 2021

Paul Gauguin Paused worldwide to 5 June 2021  – Updated 2 March 2021

P&O Australia Varies by ship, paused to 17 September 2021  – Peace of Mind Booking – Updated 5 May 2021

P&O UK Paused to 21 June 2021  – Peace of Mind Booking – Updated 2 March 2021

PonantPaused internationally Peace of Mind BookingUpdated 2 March 2021

Princess •Varies by ship and region through May 2021, All 8-day and longer cruises to and from the U.S. through 1 November 2021, All Cruises to and from Japan through 25 June 2021 Peace of Mind Booking – Updated 2 March  2021

Regent Seven SeasPaused worldwide to August 2021 –Peace of Mind Booking – Updated 8 April 2020

Royal Caribbean Cruise Lines Paused in Australia to 31 May 2021; excluding Quantum of the Seas sailings in Singapore/China continuing to operate hence suspending Quantum of the Seas Alaska season until October 2021; Canada until February 2022 Peace of Mind Booking – Updated 12 March 2021

Scenic •  Paused Australia & NZ – tba – end of 2021;  –  Peace of Mind Booking – Updated 10 May 2021

Silversea Suspended from May to November 2021 depending on ship and location  Peace of Mind Booking Updated 2 March 2021

Seabourn Vary by ship and region; Oddessey select sailings paused from 15 January to 5 November 2021, Quest voyages longer than 7 days calling on a U.S. port cancelled from 22 July 2021 to 6 November 2021 Peace of Mind Booking – Updated 2 March 2021

Viking Ocean Cruises Suspended worldwide to end of May 2021Peace of Mind Booking – Updated 2 March 2021

Virgin Voyages •  Scarlet Lady to 15 July 2021 and Valiant Lady on 14 November 2021Peace of Mind Booking – Updated 2 March 2021

Windstar •  Resumptions vary by ship and region to June/July 2021  Peace of Mind Booking – Updated 2 March 2021

Other Press Releases 

• New Zealand Border Policy • Qantas International Services • Qantas Domestic Services • Virgin Australia Reduced Services • International Travel Restrictions Map • Emirates Resumes Services

 

We thank you for your ongoing support.

 

Sincerely,

The Cruise Express team

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