Cruise Express COVID-19 Update

Cruise Express

Cruise and Rail Specialists

Cruise Express COVID-19 Update

We would like to thank you, our valued clients, for your concern, calls and messages of late.

As you know, the global COVID-19 situation is changing rapidly and we continue to receive official updates from our travel suppliers and the Australian Government.

Current bookings with Cruise Express

For holidays later in the year, we are yet to receive clear guidelines regarding options from our travel suppliers. If you choose to cancel before receiving these official options, standard cancellation policies will apply. We therefore suggest you wait for official notification from Cruise Express closer to your departure time. With regard to your travel plans, please note we can offer advice however the final decision about travelling is yours. Please be assured that we will contact you should your cruise or other travel arrangements be impacted.

How to contact us

We continue to proactively assist our clients including amending travel dates, assisting with cancellations and arranging immediate changes to travel arrangements. Our travel specialists are here to assist and as our phone lines have now reopened, we look forward to taking your calls again. Alternatively, please feel free to contact us via info@cruiseexpress.com.au and we will return your email as soon as possible.

More of our team are back at work (albeit remotely for now) and we want to reassure you that we are here to assist you in whatever ways we can as the process of unraveling cancelled bookings, receiving and processing future travel credit and refunds continue We are also excited to be developing a range of new intrastate Australian based travel itineraries for you – if you would like to be on our database to be the first to receive these new itineraries as they are launched then please click here

We appreciate your patience during this very busy time.

Keep up to date via reputable sources

Australian Government Department of Health
Australian Government Department of Foreign Affairs

Cruise Line Coronavirus Statements

Many cruise lines are making regular amendments to their forward sailings based on the constantly evolving environment in each cruise region. Below are the current Temporary Suspension of Sailing dates given by major cruise lines. If you had a cruise booked on an affected cruise, please go to Cancelled Cruises for more details on your options.

Cruise Lines International Association (CLIA Australia) •  Coronavirus Update

APT Travel Group • Suspended worldwide to 01 August 2020; Canada/Alaska suspended to 01 Oct 2020 – Updated 20 May 2020

Avalon Waterways • Suspended worldwide to 01 September 2020 – Updated 14 May 2020

Azamara • Suspended worldwide to 01 August 2020 – Updated 21 May 2020

Carnival Cruises • Suspended worldwide to 01 August 2020, some ships laterAustralia to 17 September 2020 – Updated 05 May 2020

Celebrity Cruises • Suspended worldwide to 01 August 2020 – Updated 21 May 2020

Costa Cruises • Suspended worldwide to 02 July 2020 – Updated 05 May 2020

Cruise & Maritime Voyages • Suspended worldwide to 01 July 2020 – Updated 07 May 2020

Crystal Cruises • Suspended worldwide to 01 September 2020 – Updated 15 May 2020

Cunard • Suspended worldwide to 01 August 2020; Alaska suspended to 08 September 2020 – Updated 27 April 2020

Disney Cruises • Suspended worldwide to 27 July 2020 – Updated 13 May 2020

Dream Cruises • Genting Dream suspended to 28 June 2020; World Dream suspended to 17 July 2020 – Updated 7 May 2020

Fred Olsen Cruises • Suspended worldwide to 22 June 2020 – Updated 14 May 2020

Holland America Line • All 2020 Alaska, Europe, Canada/New England & Grand Africa voyages are cancelled.– Updated 06 May 2020

MSC Cruises • Suspended worldwide to 10 July 2020 – Updated 30 April 2020

Norwegian Cruise Lines • Suspended worldwide to 01 August 2020 – Updated 21 May 2020

Oceania Cruises • Suspended worldwide to 01 August 2020 – Updated 21 May 2020

Paul Gauguin• Suspended in French Polynesia until further notice – Updated 05 May 2020

P&O Australia • Suspended worldwide to 17 September 2020 – Updated 05 May 2020

P&O UK • Suspended worldwide to 01 August 2020 – Updated 27 April 2020

Ponant • Suspended worldwide until further notice – Updated 05 May 2020

Princess • All Alaska/Canada/New England for 2020; Australia/Caribbean to 01 Sep 20; Japan to 01 Oct 20; Taiwan to Aug 20; Tahiti to 01 Dec 20 have been cancelled. – Updated 06 May 2020

Regent Seven Seas • Suspended worldwide to 01 August 2020 – Updated 21 May 2020

Royal Caribbean Cruise Lines • Suspended worldwide to 01 August 2020; Europe & China markets may vary – Updated 21 May 2020

Scenic • Ocean cruises suspended worldwide to 01 October 2020; River & Land tours suspended to 01 September 2020 – Updated 14 May 2020

Silversea • Suspended worldwide to 17 July 2020, some ships vary – Updated 13 May 2020

Seabourn • Suspended worldwide to 13 October 2020, some ships November 2020– Updated 06 May 2020

Uniworld • Suspended worldwide to 01 July 2020 – Updated 27 April 2020

Viking Ocean Cruises • Suspended worldwide to 30 June 2020 – Updated 10 April 2020

Virgin Voyages • Scarlet Lady launch delayed to 15 July 2020 – Updated 27 April 2020

Windstar • Cruising to resume in September 2020, some ships vary. – Updated 19 May 2020

Thank you

These are unprecedented and challenging times for us all. Please know that we are here to assist you, our valued clients.

We thank you for your ongoing support.

 

 

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Suite 92/24 Buchanan Street Balmain NSW 2041
Suite 2/30 Karalta Road Erina NSW 2250
Suite 8/2 St Johns Avenue Gordon NSW 2072
Perth (contact us for a face to face meeting)