Cruise Express COVID-19 Update

Cruise Express

Australian owned and operated

Cruise Express COVID-19 Update

We would like to thank you, our valued clients, for your concern, calls and messages of late.

As you know, the global COVID-19 situation is changing rapidly and we continue to receive official updates from our travel suppliers and the Australian Government.

Current bookings with Cruise Express

For holidays later in the year, we are yet to receive clear guidelines regarding options from our travel suppliers. If you choose to cancel before receiving these official options, standard cancellation policies will apply. We therefore suggest you wait for official notification from Cruise Express closer to your departure time. With regard to your travel plans, please note we can offer advice however the final decision about travelling is yours. Please be assured that we will contact you should your cruise or other travel arrangements be impacted.

How to contact us

We continue to proactively assist our clients including amending travel dates, assisting with cancellations and arranging immediate changes to travel arrangements. Our travel specialists are here to assist and as our phone lines have now reopened, we look forward to taking your calls again on 1300 766 537. Alternatively, please feel free to contact us via info@cruiseexpress.com.au and we will return your email as soon as possible.

More of our team are back at work (albeit remotely for now) and we want to reassure you that we are here to assist you in whatever ways we can as the process of unraveling cancelled bookings, receiving and processing future travel credit and refunds continue We are also excited to be developing a range of new intrastate Australian based travel itineraries for you – if you would like to be on our database to be the first to receive these new itineraries as they are launched then please click here

We appreciate your patience during this very busy time.

Keep up to date via reputable sources

Australian Government Department of Health

Australian Government Department of Foreign Affairs

Cruise Line Coronavirus Statements

Many cruise lines are making regular amendments to their forward sailings based on the constantly evolving environment in each cruise region. Below are the current Temporary Suspension of Sailing dates given by major cruise lines. If you had a cruise booked on an affected cruise, please go to Cancelled Cruises for more details on your options.

Cruise Lines International Association (CLIA Australia) •  Coronavirus Update

APT Travel Group Domestic suspended to 01 August 2020; All International touring & cruising suspended to 01 Oct 2020 – Updated 22 June 2020

Avalon Waterways • Suspended worldwide to 01 September 2020 – Updated 11 June 2020

Azamara • Suspended worldwide to 15 September 2020 – Updated 24 June 2020

Carnival Cruises • Suspended worldwide dates vary – Australia 29 October 2020, some ships later– Updated 23 July 2020

Celebrity Cruises • Suspended worldwide to 30 September 2020 – Updated 3 August 2020

Costa Cruises • Suspended to 15 August 2020/ Northern Europe Cancelled – Updated 3 August 2020

Cruise & Maritime Voyages • Placed into administration, all cruises cancelled – Updated 3 August 2020

Crystal Cruises • Suspended worldwide to 2021 – Updated 03 August 2020

Cunard • Suspended QM2 & QV 01 November 2020/ QE 23 November 2020 – Updated 3 August 2020

Disney Cruises • Suspended to 30 September 2020/ Disney Magic 2 October 2020– Updated 3 August 2020

Dream Cruises • Genting Dream suspended to October 2020; World Dream selected sailings 2020; Explorer Dream selected sailings 2020 – Updated 3 August 2020

Fred Olsen Cruises • Suspended worldwide to 6 November 2020 – Updated 3 August 2020

Holland America Line • Suspension varies by ship and region.– Updated 3 August 2020

MSC Cruises • Suspended worldwide to 15 August 2020/ Asia 6 September/ Northern Europe 31 October  – Updated 3 August 2020

Norwegian Cruise Lines • Suspended worldwide to 31 October 2020 – Updated 30 July 2020

Oceania Cruises • Suspended worldwide to between 25-31 October 2020 – Updated 30 July 2020

Paul Gauguin•  Sailing in French Polynesia 2020 – Updated 03 August 2020

P&O Australia • Sailings Australia and New Zealand Suspended to 29 October 2020 – Updated 03 August 2020

P&O UK • Suspended worldwide to 15 October 2020 – Updated 03 August 2020

Ponant •  Sailing has recommenced in Europe, other regions to follow Updated 3 August 2020

Princess All Alaska/Canada/New England for 2020; Australia to 21 Sep 20; Japan to 01 Oct 20; Taiwan to Aug 20; Tahiti to 01 Dec 20 have been cancelled – Updated 23 July 2020

Regent Seven SeasSuspended worldwide to 31 October 2020 – Updated 3 August 2020

Royal Caribbean Cruise Lines • Suspended worldwide to 30 September 2020; Europe & China markets may vary – Updated 03 August 2020

Scenic •  Suspended worldwide to 31 October 2020 / Eclipse Ocean Cruises and Scenic Group Egypt, Jordan and Israel Land Tours until 31 December 2020. – Updated 03 August 2020

Silversea • Select sailings to recommence in October / November 2020 – Updated 03 August 2020

Seabourn • Suspended worldwide to 13 October 2020, some ships November 2020– Updated 03 August 2020

Uniworld • Suspended worldwide to 31 August 2020 – Updated 03 August 2020

Viking Ocean Cruises • Suspended worldwide to 30 September 2020 – Updated 03 August 2020

Virgin Voyages • Inaugural Season delayed to 15 October 2020 – Updated 03 August 2020

Windstar • Cruising to resume in September 2020, some ships vary. – Updated 03 August 2020

Other Press Releases Updated 24 June 2020
• Canada Cruise Suspension Extended • New Zealand Border Policy • Qantas International Services • Qantas Domestic Services • Virgin Australia Reduced Services • International Travel Restrictions Map • Emirates Resumes Services

 

Thank you

These are unprecedented and challenging times for us all. Please know that we are here to assist you, our valued clients.

We thank you for your ongoing support.

 

 

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Suite 92/24 Buchanan Street Balmain NSW 2041
Suite 2/30 Karalta Road Erina NSW 2250
Suite 8/2 St Johns Avenue Gordon NSW 2072
Perth (contact us for a face to face meeting)