Cruise Express COVID-19 Update

Cruise Express

Any Cruise, Anywhere, Any Time

Cruise Express COVID-19 Update

 

We would like to thank you, our valued clients, for your concern, calls and messages of late.

As you know, the global COVID-19 situation is changing rapidly and we continue to receive official updates from our travel suppliers and the Australian Government.

How to contact us

We continue to proactively assist our clients who are already on holiday as well as those due to travel in the near future. This has included amending travel dates, assisting with cancellations and arranging immediate changes to travel arrangements. Our travel specialists are here to assist however at this time we ask that you email us at info@cruiseexpress.com.au and we will contact you as soon as possible. Priority will be given to those travelling in the next two months. We appreciate your patience during this very busy time.

Current bookings with Cruise Express

For holidays later in the year, we are yet to receive clear guidelines regarding options from our travel suppliers. If you choose to cancel before receiving these official options, standard cancellation policies will apply. We therefore suggest you wait for official notification from Cruise Express closer to your departure time. With regard to your travel plans, please note we can offer advice however the final decision about travelling is yours. Please be assured that we will contact you should your cruise or other travel arrangements be impacted.

Keep up to date via reputable sources

World Health Organisation
Department of Foreign Affairs
Trade ATAS Travel Advice for Consumers

Cruise Line Coronavirus Statements

Cruise Lines International Association (CLIA Australia)
Coronavirus Update

APT Travel Group
Temporary suspension of service worldwide

Avalon Waterways
Temporary suspension of service worldwide

Azamara (Part of Royal Caribbean Cruise Lines)
Temporary suspension of service worldwideBooking Policy Update

Carnival Cruises
Travel Advisory Temporary suspension of service worldwideRefund Request Form (suspended cruises only)

Celebrity Cruises (Part of Royal Caribbean Cruise Lines)
Temporary suspension of service worldwideTravel AdvisoryBooking Policy Update

Cruise & Maritime Voyages
Temporary suspension of service worldwide

Crystal Cruises
Temporary suspension of service worldwide

Cunard
Australian Contact Centre temporarily closedRefund Request Form (suspended cruises only)Booking Policy UpdateTemporary suspension of service worldwide

Dream Cruises
Temporary suspension of Genting Dream

Fred Olsen Cruises
Temporary suspension of service worldwide

Holland America Line
Booking Policy UpdateTemporary suspension of service worldwide

Hurtigruten
Temporary suspension of service worldwide

MSC Cruises
Travel AdvisoryBooking Policy Update

Norwegian Cruise Lines
Booking Policy UpdateTemporary suspension of service worldwide

Oceania Cruises (Part of Norwegian Cruise Lines)
Booking Policy Update Temporary suspension of service worldwide

Paul Gauguin
Temporary suspension of cruise calls in French Polynesia

P&O Australia
Travel Advisory Temporary suspension of service worldwideFuture Cruise/Refund Form

P&O UK
Temporary suspension of service worldwide Booking Policy Update

Ponant
Temporary suspension of service worldwide

Princess
Travel Advisory Temporary suspension of service worldwideFuture Cruise/Refund Form

Regent Seven Seas
Booking Policy UpdateTravel AdvisoryTemporary suspension of service worldwide

Royal Caribbean Cruise Line
Temporary suspension of service worldwideBooking Policy

Scenic
Temporary suspension of service worldwide

Silversea (Part of Royal Caribbean Cruise Lines)
Temporary suspension of service worldwideBooking Policy Update

Seabourn
Booking Policy Update Temporary suspension of service worldwide

Uniworld
Temporary suspension of service worldwide

Viking Ocean Cruises
Temporary suspension of service worldwide

Windstar
Temporary suspension of service worldwide

Thank you

These are unprecedented and challenging times for us all. Please know that we are here to assist you, our valued clients. We thank you for your ongoing support.

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Suite 92/24 Buchanan Street Balmain NSW 2041
Suite 2/30 Karalta Road Erina NSW 2250
Suite 8/2 St Johns Avenue Gordon NSW 2072
Perth (contact us for a face to face meeting)