Client Reviews - What Our Clients Say - Cruise Express

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What Our Clients Say

Peter and Carol, Farmborough Heights, NSW – April 2017

My wife Carol and I want to say thank you for a wonderful ‘Rail and Sail’ experience from Sydney to Melbourne and back beginning on the 17th of April, 2017. The staff…Richard, Hardy, Craig and rail buff Todd, and the rail volunteers were fantastic. The service and organisational skills were outstanding, and their outgoing personalities ‘put the icing on the cake’. It is a great touring concept and we hope it continues for many years. The trip on The Spirit of Progress was very pleasant. The Vibe Savoy was a great location and was of a high standard. The Colonial Tramcar Restaurant tour and dinner was sensational. The Golden Princess ship was also marvellous. Once again, thank you for an amazing experience, and please pass on my complements to you hard working staff.

Eric & Ruth, Springvale South, VIC – April 2017

Dear Hardy and all the crew who were with us for the Cruise, Sail and Rail experience last week. Having now experienced the whole package, we are full of admiration for the whole Cruise Express team for the detail which had gone into the planning of the package over such a long period. The personal input of all the team, including the volunteers, was of such a high standard that it would be unfair to mention anybody by name – if I could remember all the names that is. The Heritage Train experience was exactly what the name implied – an experience, and the operators of the train did a fantastic job in preparing the rolling stock for the trip, even the locomotives had their share of ‘spit and polish’. Our personal ‘refuelling ‘ stops at Junee and Seymour far exceeded any expectations with the amount of food provided and at Seymour, to be entertained with classical music was another unique experience. Another ‘Well done” to whoever arranged all that…All in all, we considered this a very successful experience and will have no hesitation in recommending the services of Cruise Express to anybody we meet.

Tanya, Green Point, NSW – April 2017

It was totally awesome. Would highly recommend. The trains were gorgeous as were the volunteers. The escorts were great, the hotels were terrific and the Tram Restaurant was excellent. On Golden Princess the food was terrific and the dining was wonderful. Also I loved the Cocktail Party that Cruise Express held on Princess, thank you very much!! I would definately do an escorted tour again with you guys in the future. It really was a terrific experience. Thank you!

Lea and Scott, Sandstone Point, QLD – April 2017

Firstly, a big thank you for organising the Rail and Sail. Scott, Leanne and I thoroughly enjoyed every moment of the trip. It was a wonderful experience travelling on the 721/621 rail motor and the Spirit of Progress train to Melbourne. Our Melbourne hotel was just great. Couldn’t fault a thing there! Our dinner experience on board the Tram Car Restaurant was even better than expected. The food was just fantastic. The cruise component was great too. Scott and I were thrilled to be able to tick the Golden Princess off our list of “ships to travel on” and Leanne enjoyed her first ever cruise too. Also, we must add we met some very nice people, most of whom have travelled with you before. We plan to stay in touch and maybe even travel together with you in the future.


Jenny and Andrew, Turramurra, NSW – January 2017

“We had our Sea Princess cruise from Sydney to South America and back cut short in January when Andrew fell during a walk around Punta Arenas, fracturing his skull and check bone. He is recovering well now but can I say that the SureSave insurance that Cruise Express sells was excellent. SureSave phoned us regularly and organised for someone to take care of everything and accompany us home. Princess Cruises helped us a lot and courtesy of SureSave, we flew back to Sydney in first class. I want to thank Cruise Express for their assistance. We have booked over 12 cruises through them and they are always so helpful and reliable, saving us a lot of time and effort.  We are looking forward to cruising to the UK next year with Cunard and cruising back with Sea Princess again. From our experience, it’s vital to have travel insurance from a reputable company every time you travel.”

Stefanie and Wally, Glenwood, NSW – November 2016

A big THANK YOU for the memorable 5 day R&R we have just completed: 3 days on Golden Princess, 1 day in Melbourne culminating with the train journey home, partly on The Spirit of Progress and then the renewed motor rail to Sydney. Every detail was attended to. The train trip was awesome. No time to be bored!!! It was like being on the cruise ship. Breakfast, lunch and dinner provided with morning and afternoon snacks and of course the wonderful “happy hour” with beer, bubbles and chips. A big thank you also must go to the “train” staff for all their work. Congratulations and well done!

Barry and Margaret, Balgownie, NSW – November 2016

It surpasssed our expectations in each respect. Having experienced many cruises with Princess Cruises we knew what to expect with the cruise element. The organisation of the ship to hotel was a credit to all concerned; particularly so when taking into account the demographic of some of your clients and the inevitable mobility problems inherent. We had taken time to “google “ the Vibe Hotel prior to joining your tour and were pleasantly surprised to discover it was even better than expected. the front desk were most obliging and our room excellent. The Tram dinner was very good and the walk to and from well led and at a pace suitable for we “oldies”; well done Richard. Well done also with the organising of joining of The Spirit of Progress. While we both enjoyed the comfort of the Spirit of Progress. We enjoyed the rail motor more than the Spirit. This I believe was as a consequence of the constant attention provided by your selves and the Motor staff. We though the selected stop points on route Seymour to Sydney were well worked out; enabling time to stretch the legs was a good thought. The lunch meal was very good; well prepared and efficiently and courteously served. As were the delicious rolls and beverages out of Goulburn. The constant snacks and beverage service did the trick and were well appreciated. Overall we enjoyed ourselves immensely. Thank you for enabling us to be part of Australian travel history!

Pam and Ian, Berry, NSW – November 2016

We were fortunate enough to participate in the above trip which departed from Sydney on 11 November.  Sorry we are a bit late sending this email but life is always busy when you are retired!! It was a most enjoyable trip and, once again, very well organised by Cruise Express from start to finish. The Melbourne Tramcar was one of the highlights and is an excellent way to see some of Melbourne for those new to the city. The Spirit of Progress was fabulous and very nostalgic for both of us as we had travelled on it as children – just a few years ago!! Hardy, Richard, Craig and Warren worked very hard to look after all of us and give us a lot of laughs. Keep up the good work.

John, Rockdale, NSW – November 2016

Finally found the time to write my “official” thanks and congratulations on a most enjoyable and impressive occasion. I don’t know where to start. The whole trip was a wonderful experience that I will never forget. The Golden Princess was a delight, huge, comfortable, the staff could not do enough for you, spacious and well laid out cabin, excellent entertainment, wonderful food with plenty of variety. The Vibe Savoy was excellent and was certainly well located particularly in view of our very early departure on the Tuesday. The Restaurant Tram was excellent, my second experience of it and I was not disappointed. The food, drinks and service all of a very high standard added to the pleasure of gliding through the streets of Melbourne and suburbs while enjoying. The rail journey home was both interesting and enjoyable. The Spirit cars were impressive and most comfortable. I love travelling on a train all day! The breakfast boxes were a great idea and the lunch at Junee was excellent. The extra niceties of ‘happy hour’ and food after Goulburn were a pleasant surprise and well apreciated by all. The Rail Motor Society are good hosts and rail operators all adding to the enjoyment of the trip. Added to all this was the excellent service provided by Cruise Express. All arrangements were meticulously organised. Richard, a special thanks for the cab view of the Bethungra Spiral, that was very thoughful of you and was vey much appreciated!

Margaret, Caringbah, NSW – October 2016

“I’ve been on two Bravo cruises with Royal Caribbean and they were just wonderful – wall-to-wall entertainment by such great Australian talent. If you saw these amazing artists on land and paid for dinner each time it would cost quite a lot but it’s all included in the cruise so I thought it was great value and I look forward to doing another in the future.”

Barry, Kensington, NSW – October 2016

“The two Bravo cruises we did were wonderful. We love musical theatre so it was great to see so many excellent shows, especially when some of the acts jammed together as part of less formal shows in the smaller lounges which was very special. We made some friends on our first Bravo cruise last year and we cruised with them again on this year’s Bravo cruise. I think music cruisers like this offer first rate entertainment and excellent value.”

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Suite 92/24 Buchanan Street Balmain NSW 2041
Suite 2/30 Karalta Road
Erina NSW 2250