Colours of Morocco – Terms and Conditions

Travelations Pty Ltd t/a Cruise Express (herein referred to as ‘the Facilitator’ or ‘we’ or ‘us’) is a member of the Australian Travel Industry Association (ATIA) and the Cruise Lines International Association (CLIA) Australasia. We are committed to the provision of excellent service and quality travel products.

PRICING & ITINERARIES – All prices are in Australian dollars and are based on operator prices and currency exchange rates correct at the time of publication. In the event that operators, service providers or currency fluctuations alter prices, the Facilitator reserves the right to correct any errors, inaccuracies or omissions and to change or update fares, fees and surcharges at any time, up to and including the day of departure, without prior notice. 

The Facilitator will use all reasonable endeavours to provide the tour you have booked in accordance with the advertised itinerary. However, due to the nature of travel, it may not always be possible for the Facilitator to adhere strictly to the original itinerary. When circumstances beyond the control of the Facilitator occur, the Facilitator reserves the right to make alterations to the tour or itinerary accordingly, before or after the commencement of the tour. Any changes to the itinerary will be notified to you

if prior to your tour departure date, by phone, email or post   or
if during your tour, personally by your Tour Manage

To the maximum extent permitted by law, you agree that the Facilitator is not liable to you for, and you release the Facilitator from, any cost, claim, loss, damage or expense whatsoever arising either directly or indirectly in connection with any alteration to your itinerary or substitution carried out in accordance with this clause. This includes without limitation any claim for distress, disappointment or loss of enjoyment arising from the alteration(s). This is also applicable to any personal expenses incurred by you including food, beverages and personal items or costs associated with any other travel arrangements affected by the changes, including any costs and expenses incurred by you for cancelling or changing those other arrangements or arising from a failure to meet a connection.

BOOKINGS – All bookings must be made directly with the Facilitator and are subject to availability of the appropriate services (eg. airline seats, and hotel accommodation) at the time of booking.

CONFIRMATION AND PAYMENT OF DEPOSITS – A non-refundable deposit payment of $500.00 per person will be required at the time of booking. The Facilitator will then forward a written confirmation and any additional paperwork that may be required. Payment can be made, with no administration fee, via direct deposit into our bank account via Pay ID: 31 095 788 177 or our bank account details are:

Payee: Travelations Pty Ltd / Cruise Express
BSB: 032 020
Account number: 148332

Please quote your surname and Cruise Express booking number with your deposit so we can identify your payment. Please also email a copy of your deposit slip to groups@cruiseexpress.com.au or advise us that you have made a direct deposit. Credit card (Visa, MasterCard and American Express) payments are also accepted with a fee. 

A second land/air deposit of $3,500.00 per person (if travelling Economy class) will be required once flights come into booking range. Higher grades of air travel will require additional deposits, depending on the class of travel requested. Airline tickets will generally need to be issued within  a few days of booking and will be at least partially non-refundable once ticketed.

FINAL PAYMENT – Full payment will be due and must be received no later than Friday 30 May 2025 unless otherwise specified. Documentation will be distributed by email approximately 2-3 weeks prior to departure.

CANCELLATIONS – All cancellations must be made IN WRITING to the Facilitator. Deposits are NON REFUNDABLE. In the event of cancellation after full payment is made, your deposit will be retained by the Facilitator as a cancellation fee and additional charges will be dependent upon the individual cancellation conditions of each operator or service provider and the time at which notice of your cancellation is received. Cancellation fees for air tickets issued will be determined by Airline Tariff Regulations. Additional cancellation fees may be applied by airlines where special conditions apply to early ticketing time limits, etc accepted by the passenger. Any cancellation received within 30 days of departure from Australia will incur 100% cancellation fees.

AMENDMENTS – After your deposit is paid, amendment fees may apply.

TOUR INCLUSIONS – Economy class airfares including airline taxes and government charges, group transfers, coach transportation, hotels and sightseeing where indicated, meals as specified, tour gratuities and the services of a Tour Manager or independent Tour Guide(s) throughout the itinerary (see Tour Manager). Accommodation will be on a twin-share basis unless otherwise requested and confirmed. Hotels are subject to change.

NOT INCLUDED IN TOUR COSTS – All items not specifically referred to as Tour Inclusions including excess baggage, porterage, meals, gratuities and tips, passports, visas, travel insurance, laundry, drinks and items of a personal nature. 

TOUR ESCORT – It is intended that this departure will be escorted by a Cruise Express Tour Manager. However, should minimum group numbers not be reached, the Facilitator reserves the right to operate the itinerary as an unescorted group departure, utilising local independent Tour Guides and/or Escorts.

TRAVEL INSURANCE – It is a condition of travelling with the Facilitator that each passenger MUST HAVE a current travel insurance policy. Because of the cancellation policies outlined above, we strongly recommend that insurance is purchased at the time of paying your initial deposit, to cover cancellation due to unforeseen circumstances.

HEALTH, FITNESS AND PARTICIPATION – Passengers may NOT rely on the Tour Manager or local guides for personal physical assistance and warrant that they are in good health and/or fit to travel on tour. This tour requires a moderate level of fitness, for the overall benefit of the group all tour members must have the ability to – 

▪ negotiate airports and railway stations without wheelchair assistance
▪ use combined shower/bath facilities (it is impossible to guarantee walk-in shower facilities)
▪ undertake walking tours of 2-3 hours duration covering several kilometres and including using stairs, walking over cobblestones and other uneven surfaces
▪ stand for long periods in museums and other sites
▪ embark and disembark coaches and other methods of transportation including getting on and off camels and 4X4 wheel drive vehicles without assistance
▪ handle your own luggage

BAGGAGE ALLOWANCE – Baggage allowance will be determined by the airline’s baggage policy. Due to luggage size and weight restrictions, please bring an overnight bag for the two-night stay in the Sahara Desert. Your main luggage will be stored during this stay.

Any additional luggage may only be carried on the understanding that passengers are personally responsible for additional porterage costs and/or excess luggage charges imposed by the airline(s) and other carriers.

AIRLINE SEATING – All seating requests will be forwarded to the airline; however, we cannot guarantee that these will be confirmed as this is at the airline’s discretion. If you prefer to have your seats confirmed prior to departure, advise your Cruise Express Travel Specialist and they will discuss upgrading you to an alternative fare where available.

ACCOMMODATION BEDDING CONFIGURATION – All bedding requests will be forwarded to the accommodation providers but please note room allocation is at the discretion of the individual hotel and the Facilitator cannot be held responsible if your particular request is not accommodated.

SPECIAL REQUESTS – Any special requests must be advised to us at the time of booking (e.g. diet, room location, a particular facility at a hotel, etc). You should then confirm your requests in writing. Whilst every effort will be made by the Facilitator to arrange your reasonable special requests, we cannot guarantee that they will be fulfilled. The Facilitator will inform the relevant supplier(s) of each request. The fact that a special request has been noted on your confirmation invoice or any other documentation or that it has been passed on to the supplier(s) is not confirmation that the request will be met. Failure to meet any special request(s) will not be a breach of contract on the Facilitator’s part unless the request has been specifically confirmed. The Facilitator does not accept bookings that are conditional upon any special request(s) being met.

TRAVEL WARNINGS – The Australian Department of Foreign Affairs and Trade issues regular updates for overseas travel. Please refer to the DFAT website – www.smartraveller.gov.au – for the most up-to-date travel advice. If you do not have website access please contact the Facilitator for a print out of the latest advice relating to your travel destination(s).  

PASSPORTS, VISAS AND HEALTH REQUIREMENTS – The information provided by the Facilitator is for guidance only, the Facilitator cannot accept any liability. It is recommended that you contact the relevant consulate(s) to check any restrictions that may apply. Requirements do change and you must check the up to date position in good time before departure. It is your responsibility to ensure that you have proper passport and visa documentation and that no personal circumstances such as a criminal offence or travel to another country will affect your individual visa requirements. 

Most countries now require passports to be valid for at least 6 months after your return date to Australia. If your passport is in its final year, you should check with the Embassy of the country you are visiting. For further information please contact the Australian Passport Office (www.passports.gov.au).

If you fail to take the necessary steps, the Facilitator has no liability to you and you will be responsible for paying any costs incurred by the Facilitator in helping you because of such failure on your part. Further, the Facilitator is not liable to you for any illness or discomfort you suffer through failure to have required vaccinations or to follow medical advice. 

Please contact your doctor for advice on health requirements and to ensure you have the required vaccinations to gain entry to any country you will be visiting. 

HOLIDAY AND MUSEUM CLOSURES – Museum visits and personal shopping time may be disrupted due to unforeseen circumstances or any religious, state and local holidays observed throughout the world. 

MOTORCOACH FACILITIES – Most coaches used on tour will be equipped with washrooms. These are typically for emergency use, as plenty of comfort stops will be made, allowing you the opportunity to use public restrooms and/or stretch your legs.

CONDITIONS OF SUPPLIERS – Many of the services which make up your holiday are provided by independent suppliers. Those suppliers provide these services in accordance with their own terms and conditions which will form part of your contract with us. Some of these terms and conditions may limit or exclude the supplier’s liability to you, usually in accordance with applicable International Conventions. Copies of the relevant parts of these terms and conditions are available on request from the Facilitator or the supplier(s) concerned.

NOTICE OF RESPONSIBILITY – Travelations Pty Ltd t/a Cruise Express (herein referred to as ‘the Facilitator’ or ‘we’ or ‘us’) is not itself a carrier or hotelier, nor does it own aircraft, hotels, coaches or cruise ships. The services that the Facilitator supplies consist of arranging and coordinating flights, accommodation, transfers, tours and cruises, making bookings and issuing documents to be redeemed by suppliers. The Facilitator exercises every care in the selection of reputable airlines, hotels, transfer and tour operators and cruise lines. However, it is important to note that all bookings with the Facilitator are subject to the terms, conditions and limitations of liability imposed by the airlines, hoteliers, transfer and tour operators, shipping and cruise companies, whose services we utilise, some of which limit or exclude liability in respect of death, personal injury, delay and loss or damage of luggage.

The Facilitator does not accept any liability of whatever nature for the acts, omissions or default, whether negligent or otherwise, of those airlines, hoteliers, coach operators, shipping and cruise companies or other persons providing services in connection with your travel arrangements pursuant to a contract between themselves and yourself (which may be evidenced in writing by the issue of a ticket, voucher, coupon or the like) and over which the Facilitator has no direct and exclusive control.

The Facilitator does not accept responsibility in contract or in tort for any injury, damage, loss, delay, additional expenses or inconvenience caused directly or indirectly by force majeure or other events which are beyond its control or which are not preventable by reasonable diligence on the part of the Facilitator, including but not limited to war, civil disturbance, fire, flood, unusually severe weather, pandemic, acts of God, acts of Government or any other authorities, accidents to or failure of machinery or equipment or industrial action (whether or not involving the Facilitator’s employees).

Please read all booking terms and conditions carefully.