Terms and Conditions
for Travelations Pty Ltd t/a Cruise Express International
A Very Royal Rail & Sail – March 2019
Travelations Pty Ltd t/a Cruise Express International (herein referred to as the Facilitator) is a member of the Australian Federation of Travel Agents (AFTA), an accredited member of the AFTA Travel Accreditation Scheme (ATAS) and a member of the Cruise Lines International Association (CLIA). We are committed to the provision of excellent service and quality travel products.
PRICING & ITINERARIES – All prices are in Australian dollars and are based on operator prices correct at the time of publication. In the event that operators or service providers alter prices, the Facilitator reserves the right to correct any errors, inaccuracies or omissions and to change or update fares, fees and surcharges at any time, up to and including the day of departure, without prior notice.
The Facilitator will use all reasonable endeavours to provide the tour you have booked in accordance with the advertised itinerary. However, due to the nature of travel, it may not always be possible for the Facilitator to adhere strictly to the original itinerary. When circumstances beyond the control of the Facilitator occur, the Facilitator reserves the right to make alterations to the tour or itinerary accordingly, before or after the commencement of the tour. Any changes to the itinerary will be notified to you
- a) if prior to your tour departure date, by phone, email or post or
- b) If during your tour, personally by your Tour Manager
To the maximum extent permitted by law, you agree that the Facilitator is not liable to you for, and you release the Facilitator from, any cost, claim, loss, damage or expense whatsoever arising either directly or indirectly in connection with any alteration to your itinerary or substitution carried out in accordance with this clause. This includes without limitation any claim for distress, disappointment or loss of enjoyment arising from the alteration(s). This is also applicable to any personal expenses incurred by you including food, beverages and personal items or costs associated with any other travel arrangements affected by the changes, including any costs and expenses incurred by you for cancelling or changing those other arrangements or arising from a failure to meet a connection.
BOOKINGS – All bookings must be made directly with the Facilitator and are subject to availability of the appropriate services (eg. rail seats, hotel accommodation and cruise cabins) at the time of booking.
CONFIRMATION AND PAYMENT OF DEPOSITS – A non-refundable deposit payment of $500.00 per person will be required at the time of booking. The Facilitator will then forward a confirmation and any additional paperwork that may be required by email. A Cruise Express booking form and a copy of these terms and conditions must be completed, signed and returned to the Facilitator within 7 days of the confirmation email being received.
Payment can be made, with no administration fee, via direct deposit into our bank account (details below).
Name: Travelations Pty Ltd
Please quote your Surname and Cruise Express booking number with your deposit so we can identify your payment. Please also email a copy of your deposit slip to email@example.com or advise us that you have made a direct deposit. Credit card (Visa, MasterCard, American Express and Diners Card) payments are also accepted. However, please note that Visa and MasterCard payments attract a 1.2% administration fee, American Express 2% and Diners payments a 3% fee.
FINAL PAYMENT – Full payment is due and must be received no later than Friday, 9 November 2018 – unless otherwise specified. Documentation will be distributed by email or at a Group Pre-Departure gathering approximately 2-3 weeks prior to departure, depending on group numbers and your location.
CANCELLATIONS – All cancellations must be made IN WRITING to the Facilitator. Deposits are NON REFUNDABLE. In the event of cancellation after full payment is made, your deposit will be retained by the Facilitator as a cancellation fee and additional charges will be dependent upon the individual cancellation conditions of each operator or service provider and the time at which notice of your cancellation is received. Additional cancellation fees may be applied where special conditions apply to early ticketing time limits, etc accepted by the passenger. Any cancellation received within 30 days of departure from Australia will incur 100% cancellation fees.
AMENDMENTS – After your deposit is paid, amendment fees may apply.
TRAINS – All train departure and arrival times are subject to change at any time and are listed as a guideline only. Heritage rail equipment used is also subject to change at any time. Should any rail equipment or train become unavailable, or unable to run due to track conditions or other circumstances outside the control of the Facilitator, we reserve the right to replace these services with coach transport. You accept that The Facilitator does not own or control any train, rail equipment or rail infrastructure. We strongly recommend you do not make any additional personal arrangements on the dates of rail travel.
COLONIAL TRAMCAR RESTAURANT HIGH TEA – A high tea excursion onboard the Colonial Tramcar Restaurant in Melbourne is included in your package. Your preferred date will be noted at the time of booking and seats will be allocated on a first come first served basis. The Facilitator cannot guarantee your date preference will be available at the time of booking. Update: 9 November 2018 – The Colonial Tramcar Restaurant has been taken off the rails. We are currently waiting on advice from the company regarding forward bookings for March 2019. We will contact you as soon as we know whether our High Tea booking will be accommodated.
TOUR INCLUSIONS – Cruise accommodation in selected cabin grade including port & handling charges, group transfers, hotel accommodation and meals as specified, the train journeys from Melbourne to Sydney aboard the Spirit of Progress and The Cunarder, and the services of a professional Tour Manager. Accommodation is on a twin-share basis unless otherwise requested and confirmed. Hotels are subject to change.
NOT INCLUDED IN TOUR COSTS – All items not specifically referred to as Tour Inclusions including onboard gratuities, tips, some meals, excess baggage, travel insurance, laundry, drinks and items of a personal nature.
TOUR MANAGER – It is intended that this departure will be accompanied by at least one Tour Manager nominated by the Facilitator. However, should minimum group numbers not be reached, the Facilitator reserves the right to operate the itinerary as an unescorted group departure utilising local independent tour escorts.
TRAVEL INSURANCE – It is a condition of travelling with the Facilitator that each passenger MUST HAVE a current travel insurance policy. Because of the cancellation policies outlined above, we strongly recommend that insurance is purchased at the time of paying your initial deposit, to cover cancellation due to unforeseen circumstances.
HEALTH, FITNESS AND PARTICIPATION – Passengers may NOT rely on the Tour Manager for personal physical assistance and warrant that they are in good health and/or fit to travel on tour. While our tours do not require a special level of fitness, for the overall benefit of the group all tour members must possess a moderate level of mobility, including the ability to –
▪ negotiate railway stations without wheelchair assistance
▪ use combined shower/bath facilities (it is impossible to guarantee walk-in shower facilities)
▪ embark and disembark trains, coaches and other methods of transportation without assistance
▪ handle your own luggage
▪ walk for extended periods
▪ stand comfortably and climb steps and stairs
NB: The heritage trains are regrettably not designed to accommodate passengers who are confined to a wheelchair or walker. Additionally it is unlikely that we will have space onboard the train to store mobility equipment.
DIETARY REQUIREMENTS – Please advise us in full of any special dietary requirements on our online booking form. Dietary requirements will be accommodated to the best of our ability, however if not advised prior to departure will not be accommodated.
NOTICE OF RESPONSIBILITY – Travelations Pty Ltd t/a Cruise Express International (herein referred to as the Facilitator) is not itself a carrier or hotelier, nor does it own cruise ships, trains, aircraft, hotels or coaches. The services that the Facilitator supplies consist of arranging and coordinating cruises, flights, accommodation, transfers and tours, making bookings and issuing documents to be redeemed by suppliers. The Facilitator exercises every care in the selection of reputable cruise lines, airlines, hotels and transfer and tour operators. However, it is important to note that all bookings with the Facilitator are subject to the terms, conditions and limitations of liability imposed by the shipping and cruise companies, airlines, hoteliers and transfer and tour operators whose services we utilize, some of which limit or exclude liability in respect of death, personal injury, delay and loss or damage of baggage.
The Facilitator does not accept any liability of whatever nature for the acts, omissions or default, whether negligent or otherwise, of those shipping and cruise companies, airlines, hoteliers, transfer and tour operators or other persons providing services in connection with your travel arrangements pursuant to a contract between themselves and yourself (which may be evidenced in writing by the issue of a ticket, voucher, coupon or the like) and over which the Facilitator has no direct and exclusive control.
The Facilitator does not accept responsibility in contract or in tort for any injury, damage, loss, delay, additional expenses or inconvenience caused directly or indirectly by force majeure or other events which are beyond its control or which are not preventable by reasonable diligence on the part of the Facilitator, including but not limited to war, civil disturbance, fire, flood, unusually severe weather, acts of God, acts of Government or any other authorities, accidents to or failure of machinery or equipment or industrial action (whether or not involving our employees).
Please read all booking terms and conditions carefully.