BOOKING TERMS AND CONDITIONS
Cancellation Policy – Choose your cruise – Super Cruise November 2022
RESERVATIONS & PAYMENTS
Upon confirmation it will be necessary for you to pay a single 75% deposit. This deposit secures your cruise berth. Final payment is due by the 1st of August 2022 or before.
BOOKING CHANGES, CANCELLATIONS & REFUNDS
In the unfortunate event that you should have to cancel your holiday, we must be notified in writing. The day we receive this notice in writing, will be considered the date your cancellation has been made.
Certain cancellation fees apply to your holiday if cancelled after a deposit or final payment has been made. These cancellation fees will be levied by the shipping company and will be greater the closer to your travel date that you cancel. You should check very carefully with your travel agent what these fees are before you make your booking.
Booking Changes: A fee of $25 per person will be charged for any revision or alteration made to a reservation after the booking is confirmed unless the change increases the value of the booking. Please note that this does not apply to complete name changes or cabin downgrades which are considered cancellations and full cancellation fees apply as per the below table. Please note that one of the original deposited guests must always remain in the booking.
CANCELLATIONS & CANCELLATION FEES
Notice of cancellation and complete name changes must be made in writing to your Travel Agent. One complete name change is permitted and will be charged at $250.00 as long as one of the original passengers are still travelling in the cabin. If none of the original passengers are travelling, then full cancellation fees will apply. The following scale of charges will apply when notice of cancellation is received prior to holiday departure.
CANCELLATION PENALTIES – NEW BOOKINGS
Immediately to – 30 June 2022 – loss of 55% total holiday cost
01 July 2022 – 01 August 2022 – loss of 80% total holiday cost
02 August 2022 – No Show – loss of 100% total holiday cost
Please note: In the event of a cancellation where you are entitled to a partial refund, please note the reimbursement can take up to 6-8 weeks to be returned from your cancellation request date.
Neither Party will be liable for any failure or delay in performing an obligation under this Agreement that is due to any of the following causes, to the extent beyond its reasonable control: acts of God, accident, riots, war, terrorist act, epidemic, pandemic, quarantine, outbreaks of infectious disease or any other public health crisis, civil commotion, breakdown of communication facilities, natural catastrophes, governmental acts or omissions, changes in laws or regulations, national strikes, fire, explosion, not limited too.
For the avoidance of doubt, Force Majeure shall not include (a) financial distress nor the inability of either party to make a profit or avoid a financial loss, (b) changes in market prices or conditions, or (c) a party’s financial inability to perform its obligations hereunder. If a Force Majeure applies, you will be bound by the suppliers’ terms & conditions.
COVID-19 HEALTH & SAFETY
Royal Caribbean and Choose Your Cruise are laser-focused on additional safety enhancements for their return to service. To develop their future boarding screening process and updated health protocols, they are collaborating with government health authorities, the Cruise Lines International Association, and their own team of medical experts. These are not yet finalised, which means the planning of all aspects of this year’s cruise may be fluid. We appreciate your cooperation with any changing policies or additional requests made of you in the lead up to this year’s cruise. Please know that every decision we make, and all of the fine-tuning we do, has yours and your fellow guests well-being in mind.
Limitation of Liability
Subject to Australian Law, as Choose Your Cruise is only acting as an agent, we have no liability in respect of the supply of any element of your booking, including any liability for illness, personal injury, death or loss of any kind, delay and inconvenience caused directly or indirectly by any provider of travel services or products or by other third parties unless caused by our negligence. Any claim for damages for injury, illness, loss or death must be brought against the relevant supplier of the travel services or products.
Choose Your Cruise is not liable for force majeure or any other event which is beyond our control or which is not preventable by us.
Note: Cancellation Policies are subject to change at any time by the cruise line without prior notice.
Inclusions and Gratuities Information
WHAT’S INCLUDED IN THE HOLIDAY PRICE
(per person – twin share)
- Cruise aboard Royal Caribbean’s “Ovation of the Seas”
- All meals, entertainment, and gratuities on board (excluding drinks and specialty restaurants)
- Cruisin’ Country OR Rock the Boat Headliner Shows (you pick your preference pre-sailing)
- Port charges and government taxes
Costs are per adult in $AUD and are based on a twin sharing basis. Single travellers must pay 200% the full twin share price. Costs are subject to change with or without notice.
WHAT’S NOT INCLUDED IN THE HOLIDAY PRICE
- Airfare, passport and fees and insurances of all kinds
- Laundry, phone calls, beverages, items of a personal nature, optional excursions etc.
The price does not cover costs and expenses, including the return to your home, if you leave the cruise at your own volition, or due to illness, or as a consequence of official action by the government.
These booking conditions are governed by the law in force in South Australia, Australia.
These booking conditions apply to the person making the booking and all other persons on whose behalf the booking is made.
The person making the booking must be at least 18 years of age and must be authorised to make the booking on behalf of all the members of the travelling party. The person making the booking must also provide a copy of these booking conditions to the other members of the party.
Beverage packages will be available on this cruise; however, they will not be available to book until closer to sailing date, approximately 2 months prior which is when all our passengers will be provided with online check in details where you can log in and pre-purchase add-ons like drink packages, specialty dining and shore excursions.
Please note: Any guest wishing to purchase an alcoholic beverage package must do so for all guests of legal drinking age in the same stateroom, for sailings on or after 31st December 2017. We nor Royal Caribbean can make any exemptions to this rule, even if a medical certificate is presented.
Artist line up is correct at the time of printing and is subject to change. In the unlikely event that any band / performer cancels or cannot fulfill their performance obligations for any reason, there will be no refunds. The ticket is for the overall cruise experience, not the individual acts.
After we have received your deposit or full payment (if applicable) and we have issued a confirmation invoice, a contract will exist between you and each of the suppliers, effective from the date printed on your invoice. The terms & conditions of each supplier you have booked with will apply to your booking. Once the contract(s) is made, the supplier is responsible for providing you with the travel arrangements that you have booked.
Any special meal requirements will be made on a request basis only. We cannot guarantee special meal requests, nor will we assume any responsibility or liability if passenger’s special meal requests are not fulfilled. Requests for main dining times in the main dining room are on a request basis only. Please do so through your travel agent.
Guests who do not hold international travel insurance that covers medical costs, repatriation and other expenses may be refused entry into New Caledonia. It is strongly recommended that all guests take out Travel Insurance for this holiday to avoid being denied entry into New Caledonia ports. Please speak to your Travel Agent at the time of booking about Travel Insurance.
Nothing in these terms and conditions shall be read as excluding, restricting, or modifying rights under the Trade Practices Act and other legislation given to consumers in relation to the supply of goods and services.
Rock the Boat and Cruisin’ Country are brand names of Cruising Country Pty. Ltd. and is operated for Cruising Country Pty. Ltd.
Super Cruise 2022 is the intellectual property of Cruising Country Pty. Ltd ABN 32 159 918 323.
Travel documents will be sent to you electronically (via email) 14-21 days prior to departure from Australia (providing full payment has been received). If you are leaving home earlier, please ask your Travel Agent to request your travel documents in good time.
For the comfort and enjoyment of their guests, the ships are designated as non-smoking; however, they recognize that some of the guests do smoke. Therefore, to provide an onboard environment that also satisfies smokers, they designated certain areas of the ship as smoking areas.
Cigarette, cigar, e-cigarette and pipe smoking is permitted in designated outdoor areas. To assist in locating areas where smoking is permitted, guests will find visible signage posted within all smoking areas and ashtrays that are provided for use. Outdoor areas near restricted areas, food venues, and kids play areas and pools will not allow smoking.
Smoking is not permitted in the Casino Royale for any ships departing from Australia.
Onboard all interior public spaces are smoke free*. Smoking is not permitted in any dining venue, theatre, bar, lounge, hallway, elevator, and jogging track.
Smoking is not permitted inside any stateroom and any stateroom balcony. This applies to all stateroom categories onboard. If a guest is in violation of this stateroom policy, a cleaning fee of $250 USD will be applied to their SeaPass® account and may be subject to further action pursuant to the “Consequences Section” of the Guest Conduct Policy.
Cigarettes, cigars and pipe tobacco must be properly disposed of and never thrown overboard. Cigar and pipe tobacco is limited to designated outdoor areas and Cigar Bars**. You must be at least 21 years of age to purchase, possess, or use tobacco on sailings beginning in U.S. ports. For sailings beginning in all other ports, the minimum age is 18 years old.
Electronic cigarettes or e-cigarettes are only permitted within the designated smoking areas.
Royal Caribbean International cannot accept guests who will have entered their 24th week of pregnancy by the beginning of, or at any time during the cruise or cruise tour. A physician’s “Fit to Travel” note is required prior to sailing, stating how far along (in weeks) your pregnancy will be at the beginning of the cruise and confirming that you are in good health and not experiencing a high-risk pregnancy.
Royal Caribbean International’s minimum age to sail unaccompanied on sailings from South America, Europe, Asia, Australia and New Zealand is eighteen (18).
The Company retains the right, on rare occasions, to raise the minimum age to sail unaccompanied on any sailing when local laws require or permit such a modification.
Certain other restrictions and conditions will apply; such as compliance with the age twenty-one alcohol policy, and proof of marriage for underage couples or proof of active duty military status required.
Infants sailing on a cruise must be at least 6 months old as of the first day of the cruise and/or Cruise Tour. For the purposes of this policy, any cruise that has 3 or more days consecutive at sea will require infants to be 12 months old on the first day of the cruise
Please be aware that guests travelling with a young infant that does not meet the infant policy will be denied boarding. No refunds or other compensation shall be due from the cruise line to anyone as a result of the denial of boarding to an underage infant or other accompanying guests.
Royal Caribbean International reserves the right to ask for proof of age. Royal Caribbean International’s age policy for gambling and consumption of alcoholic beverages is as follows: Please note: An individual’s age on the date of sailing determines his or her status for their cruise vacation. However, if a guest celebrates their 21st birthday during the cruise, the guest may thereafter ask the Guest Services Manager to modify ship’s records to permit their consumption of alcohol during the remainder of the cruise. The guest will be required to appear at Guest Services with his or her parent or guardian and to present a government issued form of identification to establish that the guest’s 21st birthday was celebrated during the cruise.
Royal Caribbean cruises are kids friendly and offer variety of activities for children every day. Day programs are divided by age groups. Children with a parent or guardian are welcome in most (not all) specialty restaurants throughout serving hours. There are kids gatherings, swimming pools, play areas and much more activities available for entertaining.
Babysitting Services: Babysitting is offered in groups at children’s play areas. An hourly rate is applied for this service.Please note: Due to public health regulations, in diapers, swim diapers, pull-ups or who are not COMPLETELY toilet trained are not allowed in the pools, whirlpools or H2O zone. Cribs for babies are not provided.
Details, ship facts, policies, images, and descriptions are gathered for information only and subject to change without notice. Images and descriptions displayed are subject to change at any time without notice. Actual details, design and configuration may vary.
Updated: 10 May 2022