BOOKING TERMS AND CONDITIONS
Taste of Tasmania – November 2025

BOOKING TERMS AND CONDITIONS
This document sets out the terms and conditions by which you contract with us to provide you with services relating to group touring. By making a booking through us (in-store, by phone, by email, or online via our website), you acknowledge that you have read, understood, and agree to be bound by them. A list of terms is included at the end of these Booking Conditions.
“You” and “Your” means all persons named in a booking (including anyone who is added or substituted at a later date).
“We,” “us,” and “our” means Travelations Pty Ltd trading as Cruise Express (ABN 31 095 788 177).
Travelations Pty Ltd t/a Cruise Express (herein referred to as the Facilitator) is a member of the Australian Travel Industry Association (ATIA), an accredited member of the AFTA Travel Accreditation Scheme (ATAS), and a member of the Cruise Lines International Association (CLIA). We are committed to the provision of excellent service and quality travel products.

PRICING & ITINERARY:

All prices are listed in Australian dollars and are based on operator prices correct at the time of publication. In the event that operators or service providers alter prices, the Facilitator reserves the right to correct any errors, inaccuracies, or omissions and to change or update fares, fees, and surcharges at any time, up to and including the day of departure, without prior notice.
The Facilitator will use all reasonable endeavours to provide the tour you have booked in accordance with the advertised itinerary. However, due to the nature of travel, it may not always be possible for the Facilitator to adhere strictly to the original itinerary or tour inclusions. When circumstances beyond the control of the Facilitator occur, the Facilitator reserves the right to make alterations to the tour inclusions or itinerary accordingly, before or after the commencement of the tour. Any changes to the itinerary will be notified to you:

1. if prior to your tour departure date, by phone or email
2. if during your tour, personally by your Tour Manager
   To the maximum extent permitted by law, you agree that the Facilitator is not liable to you for, and you release the Facilitator from, any cost, claim, loss, damage, or expense whatsoever arising either directly or indirectly in connection with any alteration to your tour inclusions or itinerary or substitution carried out in accordance with this clause. This includes without limitation any claim for distress, disappointment, or loss of enjoyment arising from the alteration(s). This is also applicable to any personal expenses incurred by you, including food, beverages, and personal items or costs associated with any other travel arrangements affected by the changes, including any costs and expenses incurred by you for cancelling or changing those other arrangements or arising from a failure to meet a connection.

BOOKINGS:

All bookings must be made directly with the Facilitator and are subject to availability of the appropriate services (e.g., coach seats, hotel accommodation) at the time of booking.

DEPOSIT PAYMENT & BOOKING CONFIRMATION:

A non-refundable deposit of $750 per person will be payable at the time of booking. This deposit may be partially refundable up to 51 days prior to departure, only in the event that Extraordinary and Unavoidable Circumstances directly impact our ability to operate the tour. All refunds will be subject to a small administration and processing fee.

FINAL PAYMENT:

Final payment for your Travel Arrangements will be due Friday 19 September 2025 unless otherwise specified and you will be notified prior to this date with a final payment reminder.

Payment can be made to us in the following ways:
– by direct deposit into our bank account
Travelations Pty Ltd Client account
BSB – 032020
Account – 148332
– by credit or debit card (Visa or MasterCard 1.4% fee or American Express 1.8% fee) Please allow one working day for funds to clear, regardless of payment method.

CANCELLATION & AMENDMENT SERVICES:

If you wish to cancel, please notify the Facilitator in writing of your booking cancellation request. Your deposit will be non-refundable, and any further cancellation fee will generally be dependent on the amount of notice of cancellation you give. Cancellation fees can be one hundred percent of the booking value. This is why we strongly encourage you to obtain travel insurance with comprehensive cancellation protection as soon as your booking is confirmed (see TRAVEL INSURANCE section below).
If you wish to make amendments to already booked Travel Arrangements, please contact us and we will endeavour to facilitate them as part of our Cancellation and Amendment Services. While we will endeavour to facilitate all amendments, please note that some amendments are subject to agreement by our Travel Providers. If you request us to make amendments to your booking, you agree to pay us an additional fee of $55 per amendment.

EXTRAORDINARY & UNAVOIDABLE CIRCUMSTANCES:

In the event of Extraordinary and Unavoidable Circumstances, the Facilitator may cancel or modify your Travel Arrangements.
If your Travel Arrangements are cancelled due to Extraordinary and Unavoidable Circumstances, then we will use reasonable endeavours to obtain a future travel credit to the value of funds paid to date less any third-party Travel Provider costs incurred. If cancellation occurs due to Extraordinary and Unavoidable Circumstances after a tour has commenced and the Facilitator provides any alternative travel services (such as transport or accommodation), you agree to pay for these additional costs. The Facilitator will use reasonable endeavours to provide a future travel credit for any unused portion of your Travel Arrangements, subject to the refunds the Facilitator is able to recover from Travel Providers.
Your rights to a credit may be limited under the Travel Provider Booking Conditions. We make no guarantee and expressly disclaim any warranty that we will be able to obtain a credit from a Travel Provider.
Please note that any credit issued by the Travel Provider may be partial only and may be subject to specific conditions. We have no control over these conditions.

DOCUMENTATION:

Final tour documentation will be distributed to you by email approximately 2-3 weeks prior to departure. Any additional documentation will be distributed to you in person on the day of departure.

HEALTH, FITNESS AND PARTICIPATION:

The Facilitator reserves the right, at the discretion of the Tour Manager, to deny participation if, upon arrival at the start of the tour or at any time during the tour, you are deemed to be physically unable to participate safely. No refund will be given in these circumstances, so please carefully consider the following:
You may NOT rely on the Tour Manager(s) or fellow passengers for personal physical assistance. You warrant that you are in good health and/or fit to travel on tour. While this tour does not require a special level of fitness, for your own safety and the overall benefit of the group, you must possess a moderate level of mobility, including the ability to:
• Embark and disembark from coaches, boats and other methods of transportation without assistance
• Climb and descend steps and stairs unaided

• Walk at a comfortable pace and over uneven surfaces
  • Handle your own luggage
  • Use combined shower/bath facilities (it is not possible to guarantee walk-in shower facilities at all properties)

TOUR INCLUSIONS:

Your Travel Arrangements include domestic air travel between Sydney and Hobart, group coach transfers, hotel accommodation, meals, sightseeing, and other activities as specified, and the services of at least one Tour Manager. Accommodation is allocated on a twin-share basis unless otherwise requested and confirmed. Hotels are capacity-controlled, subject to change, and some room types may have additional costs.

NOT INCLUDED IN TOUR COSTS:

All items not specifically referred to as Tour Inclusions, including excess baggage, meals, gratuities and tips except where indicated, travel insurance, laundry, drinks, and items of a personal nature.

TOUR MANAGER:

It is intended that your tour will be accompanied by at least one Tour Manager nominated by the Facilitator. However, should minimum group numbers not be reached, the Facilitator reserves the right to operate the itinerary as an unescorted group departure, utilising local independent tour escorts.

TRAVEL INSURANCE:

The Facilitator strongly encourages you to be adequately insured for the duration of your trip and recommends you consider comprehensive travel insurance to cover cancellation, medical requirements, luggage, and additional expenses. The choice of insurer is yours. We strongly suggest you purchase insurance at the time you pay your first deposit. This is because cancellation fees and charges may be imposed from that time.
The Facilitator is a distributor of nib Travel Services Australia. nib Travel Insurance Distribution Pty Ltd (ABN 40 129 262 175, AR 336467) is an authorised representative of nib Travel Services (Australia) Pty Ltd (ABN 81 115 932 173, AFS Licence No 308461). We act as nib Travel Services’ agent and not as your agent. The insurance advice given is general advice, and you should consider if this product suits your needs. Before purchasing, please read the PDS available from [https://www.nibtravelinsurance.com.au/pds](https://www.nibtravelinsurance.com.au