Terms & Conditions Opera in the Outback September 2021

Cruise Express

Australian owned and operated

Terms and Conditions

Icons of the Outback – September 2021

Travelations Pty Ltd t/a Cruise Express (herein referred to as the Facilitator) is a member of the Australian Federation of Travel Agents (AFTA), an accredited member of the AFTA Travel Accreditation Scheme (ATAS) and a member of the Cruise Lines International Association (CLIA). We are committed to the provision of excellent service and quality travel products.

PRICING & ITINERARY: All prices are in Australian dollars and are based on operator prices correct at the time of publication. In the event that operators or service providers alter prices, the Facilitator reserves the right to correct any errors, inaccuracies or omissions and to change or update fares, fees and surcharges at any time, up to and including the day of departure, without prior notice. 

The Facilitator will use all reasonable endeavours to provide the tour you have booked in accordance with the advertised itinerary. However, due to the nature of travel, it may not always be possible for the Facilitator to adhere strictly to the original itinerary. When circumstances beyond the control of the Facilitator occur, the Facilitator reserves the right to make alterations to the tour or itinerary accordingly, before or after the commencement of the tour. Any changes to the itinerary will be notified to you

  1. if prior to your tour departure date, by phone, email or post   or
  2. if during your tour, personally by your Tour Manager

To the maximum extent permitted by law, you agree that the Facilitator is not liable to you for, and you release the Facilitator from, any cost, claim, loss, damage or expense whatsoever arising either directly or indirectly in connection with any alteration to your itinerary or substitution carried out in accordance with this clause. This includes without limitation any claim for distress, disappointment or loss of enjoyment arising from the alteration(s). This is also applicable to any personal expenses incurred by you including food, beverages and personal items or costs associated with any other travel arrangements affected by the changes, including any costs and expenses incurred by you for cancelling or changing those other arrangements or arising from a failure to meet a connection.

BOOKINGS: All bookings must be made directly with the Facilitator and are subject to availability of the appropriate services (eg. rail seats, hotel accommodation and coaches) at the time of booking.

DEPOSIT PAYMENT & BOOKING CONFIRMATION: A non-refundable deposit of $2,000.00 per person will be payable at the time of booking.

Final payment is due no later than 65 days prior to travel and is non refundable.
For all fully paid bookings, Cruise Express will issue a future travel credit (less any applicable cancellation fees) for use on alternate Cruise Express operated rail or air trips if forced to cancel due to COVID-19 related reasons.

Based on your online booking form information, a confirmation will be sent by email within seven days of booking.  Additional paperwork may also be sent by email between booking and departure date.

Payments can be made via direct deposit into our bank account, by credit card Visa or MasterCard.

FINAL PAYMENT: Full payment will be due on Wednesday 14th July 2021 unless otherwise specified. You will be notified prior to the date that final payment is due. Final documentation will be distributed by email approximately 1-2 weeks prior to departure, depending on group numbers and your location. Any further documentation will be distributed at the station on the day of departure.

VENUES:  Some venues have yet to confirm the rules that may be applicable for social distancing and group sizes at the time of our planned visit. With your health and safety in mind, every effort will be made to supply the services and inclusions as stated in the itinerary. However, we will comply with the advice and guidelines of the applicable health authorities at the time of travel. If smaller group sizes are required at venues, the Facilitator reserves the right to amend the itinerary and venues visited.

FLIGHT TIMETABLES: All departure and arrival times are subject to change at any time and, where listed, are a guideline only. You accept that the Facilitator does not own or control any aircraft. 

The Facilitator strongly recommends you do not make any personal arrangements on the dates of air travel as departure and arrival times cannot be guaranteed. As far as possible you should therefore avoid making onward travel arrangements on the final day of travel. The Facilitator does not accept any loss or additional costs on your behalf for missed travel connections should trains or replacement forms of transport be delayed.

Should any aircraft be unable to run due to weather, breakdown, technical issues or any other circumstances outside the control of the Facilitator, the right is reserved to replace these services. Unless a tour is cancelled outright there will be no refund for replacement of rail services.

PASSENGER SEATING: All aircraft have allocated seating. Couples will be seated together (2 x 2 configuration). Solo passengers will be requested to comply with rotated seating to allow for equal window seat access.

TOUR INCLUSIONS: Air charter, group transfers, hotel accommodation and meals as specified, sightseeing and other activities as specified and the services of a Tour Manager. Accommodation is on a twin-share basis unless otherwise requested and confirmed. Hotels are capacity controlled, subject to change and some room types may have additional costs.

NOT INCLUDED IN TOUR COSTS: All items not specifically referred to as Tour Inclusions including excess baggage, meals, gratuities and tips except where indicated, travel insurance, laundry, drinks and items of a personal nature.

TOUR MANAGER: It is intended that this departure will be accompanied by at least one Tour Manager nominated by the Facilitator. However, should minimum group numbers not be reached, the Facilitator reserves the right to operate the itinerary as an unescorted group departure utilising local independent tour escorts.

HEALTH, FITNESS AND PARTICIPATION: The Facilitator reserves the right, at the discretion of the Tour Manager participate safely in the journey. No refund will be given in this circumstance so please carefully consider the following:

Passengers may NOT rely on the Tour Manager(s) or fellow passengers for personal physical assistance and warrant that they are in good health and/or fit to travel on tour. While this tour does not require a special level of fitness, for your own safety and the overall benefit of the group, all passengers must possess a moderate level of mobility, including the ability to –

* embark and disembark aircraft, coaches and other methods of transportation without assistance
* climb and descend steps and stairs unaided
* handle your own luggage
* use combined shower/bath facilities (it is not possible to guarantee walk-in shower facilities)
* comply with any Covid 19 safety plan in operation at the time of this tour

DINING ON BOARD: Onboard meal services are dependent on your aircraft and inclusions.
The Facilitator will endeavour to cater for allergies and medical needs but cannot guarantee that all foods will be totally free of specific allergens such as nuts, dairy or gluten.

Specific dietary preferences will be noted however with limited facilities available aboard most aircraft, specific food preferences may not be available. Where meals are included the Facilitator will endeavour to provide vegetarian, gluten free and dairy free meals only but this cannot always be guaranteed.

ALCOHOL: Under no circumstances may passengers bring and consume their own alcohol aboard any aircraft. Passengers found to be doing so may have such beverages confiscated and returned to them at the conclusion of the journey.

BAGGAGE ALLOWANCE: Guests should limit their packing to one small bag for onboard and one check in bag. Each passenger must be able to handle their own luggage at all times. 

PASSENGER BEHAVIOUR: As the tour involves travelling in a group you agree to accept the full authority of the Tour Manager designated by the Facilitator. Passengers are expected to behave in a courteous manner toward other passengers, staff, aircraft staff and other persons with whom they have contact during the tour. Any passenger exhibiting rude, offensive or aggressive behaviour may be asked to disembark.  In such circumstances the Facilitator will not be liable for any refund, compensation or additional costs incurred by you and/or your travelling companions. 

NOTICE OF RESPONSIBILITY: The Facilitator is not itself a carrier or hotelier, nor does it own aircraft trains, hotels, coaches, airlines or cruise ships. The services that the Facilitator supplies consist of arranging and coordinating train travel, accommodation, transfers and tours, flights and cruises, making bookings and issuing documents to be redeemed by suppliers. The Facilitator exercises every care in the selection of reputable rail, transfer and tour operators, hotels, airlines and cruise lines. However, it is important to note that all bookings with the Facilitator are subject to the terms, conditions and limitations of liability imposed by the rail operators, hoteliers, transfer and tour operators, airlines and shipping and cruise companies whose services we utilise, some of which limit or exclude liability in respect of death, personal injury, delay and loss or damage of baggage.

The Facilitator does not accept any liability of whatever nature for the acts, omissions or default, whether negligent or otherwise, of those rail operators, hoteliers, transfer and tour operators, airlines or shipping and cruise companies or other entities or persons providing services in connection with your travel arrangements pursuant to a contract between themselves and yourself (which may be evidenced in writing by the issue of a ticket, voucher, coupon or the like) and over which the Facilitator has no direct and exclusive control.

The Facilitator does not accept responsibility in contract or in tort for any injury, damage, loss, delay, additional expenses or inconvenience caused directly or indirectly by force majeure or other events which are beyond its control or which are not preventable by reasonable diligence on the part of the Facilitator, including but not limited to pandemic, war, civil disturbance, fire, flood, unusually severe weather, acts of God, acts of Government or any other authorities, accidents to or failure of machinery or equipment or industrial action (whether or not involving our employees).

Please read all booking terms and conditions carefully.

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