Terms and Conditions

for Travelations Pty Ltd t/a Cruise Express International
South America & Antarctica Bookings 2023

Based on your online booking information, a confirmation will be sent by email within seven days of booking.

If the deposit is not received at Cruise Express by the due time / date, the booking will automatically cancel. Further deposit and final payment requirements will be set out in your letter of confirmation.

You are strongly advised to take out travel insurance as protection as soon as the the date of departure falls within a period from 12 months prior to departure.

BOOKING

It is important the reservation is booked using full names as per passport. Fees may apply to amend names after booking is confirmed. By confirming your booking with payment you are agreeing to these Terms and Conditions. No responsibility will be taken by Cruise Express for incorrect information supplied by guest/s.

Failure to complete any necessary forms or documents required for travel may result in delay in release of documentation and/or cancellation of the booking or denial of boarding.

An online booking form will be sent to you requesting a variety of information that will assist us, the ship and other suppliers. 

 COVID-19 INTERNATIONAL TRAVEL INFORMATION from 1st November 2021

From the 1st November 2021 fully vaccinated travellers may leave Australia without a travel permit or exemption.Each State and Territory decides who can enter or leave through its borders.

Exit from Australia will not guarantee you the right of entry at your destination. It is the responsibility of each and every traveller to check what the entry requirements are at the country/countries of their destination or of transit points between. More information can be found about leaving Australia at the Smarttraveller website:  https://www.smartraveller.gov.au/COVID-19/leaving-Australia

In addition to your right to travel some airlines and destinations may require travellers to provide a Covid 19 certificate of vaccination or proof of a negative COVID-19 test prior to travelling.
Other medical or arrival conditions may apply such as Covid 19 tests at transit points or after arrival at your destination. By making this booking you agree that you have researched your journey and comply with the Travel conditions of your airline and Country of arrival or transit.

You can also find up to date and information at your airlines website or by visiting these resource such as iatatravelcentre  https://www.iatatravelcentre.com/world.php

Country requirements may change daily. Cruise Express will not be liable is for any costs incurred, or for any additional expenses may occur from Airlines refusing to carry non complying passengers or from Countries refusing entry on arrival.

FINAL PAYMENT

Please refer to your letter of confirmation to determine when final balance will be due. Full payment must be received no later than the date stipulated on your booking confirmation. All reservations will auto cancel if payments are not received by this due date.

YOUR PACKAGE INCLUDES

Cruise accommodation as booked • All meals from dinner on the day of embarkation to breakfast on the day of disembarkation • Captain’s welcome cocktail & gala dinner • “Open Bar” (pouring wines, house champagne, alcohol except premium brands) mineral water, tea & filter coffee. • 24 hour room service (selected menu) • Evening entertainments and events, and/or organized shows • Luggage transfer from pier to the ship and vice versa • Water sports activities (except scuba diving) using the ship’s equipment, when permitted by local authorities and confirmed by ship Master according to safety and sea conditions onsite. • English speaking guest speaker (when applicable) • Highly experienced bilingual (French-English) Expedition team for all cruises identified as Expedition Cruises. Meals, sightseeing, transfers and touring as outlined in the brochure.

YOUR FARE DOES NOT INCLUDE

Any ground services before and/or after the cruise other than those specified in the brochure.  • Optional Spa package – to be booked prior to your departure • Optional shore excursions • Beverages other than those mentioned • Laundry services, hair salon and a la carte Spa treatments • Personal expenses onboard including medical consultations and drug prescriptions • Gratuities • Cancellation/luggage/assistance/repatriation/medical insurances • Visa, disembarkation taxes, environmental taxes and/or national park fees if applicable

Fares are in Australian Dollars and include governmental fees and taxes (which are subject to change). Fares are capacity controlled and subject to change at any time up until you book without prior notice. Once booked, your fare is only subject to any increased government fees and taxes which may be added to the fare or to your onboard account.

FARES TAXES AND SURCHARGES

The prices quoted at the time of booking are based on expected economic conditions at the time of sailing. These conditions include the cost of transport and fuel, relevant taxes including embarkation and disembarkation taxes, port charges, entrance costs to tourist sites, international currency rates, and other variable costs which are inherent to the calculation of applicable fares.

FLIGHTS AND CONNECTIONS

Economy Class airfares from Sydney to Buenos Aires and from Montevideo are as included. Airfares include all applicable taxes and fees. Airfares from other Australian cities are available in request. Upgrades to Business Class are available for international sectors only subject to availability and cost at time of booking. Flight schedules from some cities may require additional overnight accommodation at extra expense.

ONBOARD SHIPBOARD ACCOUNTS AND PROMOTIONS

From time to time there maybe promotions which include onboard credits or other inclusions such as speciality restaurant vouchers or drink packages/cards. These promotions can be applied to the cabin or to individual passengers. An Onboard Credit is a monetary amount which is applied to your onboard account for onboard purchases. Some Onboard Credits or promotional inclusion may not be combinable with other offers and are non-transferable. Any unused portion of the Onboard Credit will expire at midnight on the last night of your cruise and is not redeemable for cash at any time. Onboard Credit or other promotional inclusions are not transferable between any cruises, including consecutive cruises and fellow travellers. Any promotional inclusions not used will be forfeited on conclusion of the cruise.

CANCELLATIONS

All cancellation requests must be submitted to Cruise Express by email to info@cruiseexpress.com.au.

Cancellations must be received no later than 2pm EST/EDT on a scheduled NSW working business day for a booking to be cancelled that day. Cancellations received after 2pm will not be processed until the following NSW working business day.

Your first deposit of $500 is non refundable subject to Covid19 conditions. Once your second deposit is received Cancellation fees are applicable for guests who cancel for any reason, including medical or family related reasons.

All booking cancellations must be made in writing to the Facilitator. If the Facilitator cancels the tour as a result of a Force Majeure event (such as the COVID-19 pandemic) a future travel credit to the value of funds paid to date less any third-party costs incurred will be provided. If cancellation occurs due to a Force Majeure event after a tour has commenced and the Facilitator provides any alternative services (such as travel or accommodation) you agree to pay for these costs. The Facilitator will provide a future travel credit for any unused portion of your tour, subject to the refunds the Facilitator is able to recover from third parties.

BOOKING CHANGES AND AMENDMENTS

Name changes require prior approval of Cruise Express & Ponant Cruises and may not always be possible. Cruise contracts are non transferable. Name changes and departure date changes are considered reservation cancellations and are subject to cancellation fees. Ponant Cruises may charge additional fees for any amendments made to your travel arrangements after the due date for final payment. Name changes or additions may be allowed at Ponant Cruises discretion and are subject to cancellation charges and fare increases. Amendment fees are not charged for stateroom upgrades, unless travel documents need to be re-issued or the change is of a lesser value to the original booking. Please note: Promotions/Inclusions such as onboard credit or other promotional inclusions may be affected by changes made to your booking

PAYMENTS

Can be made, with no administration fee, via direct deposit into our bank account (details below).

Westpac Balmain
BSB: 032 020
Account: 148 332
Name: Travelations Pty Ltd

Please quote your Surname and Cruise Express booking number with your deposit so we can identify your payment. Please also email a copy of your deposit slip to groups@cruiseexpress.com.au or advise us that you have made a direct deposit. Credit card (Visa, MasterCard, American Express and Diners Card) payments are also accepted. However, please note that Visa and MasterCard payments do attract a 1.2% administration fee and American Express payments a 2% fee.

FLIGHT BOOKINGS

All flights are currently outside booking range so we will book them as soon as they are available. 

NOTICE OF RESPONSIBILITY – Travelations Pty Ltd t/a Cruise Express International (herein referred to as the Facilitator) is not itself a carrier or hotelier, nor does it own cruise ships, aircraft, hotels or coaches. The services that the Facilitator supplies consist of arranging and coordinating cruises, flights, accommodation, transfers and tours, making bookings and issuing documents to be redeemed by suppliers. The Facilitator exercises every care in the selection of reputable cruise lines, airlines, hotels and transfer and tour operators. However, it is important to note that all bookings with the Facilitator are subject to the terms, conditions and limitations of liability imposed by the shipping and cruise companies, airlines, hoteliers and transfer and tour operators whose services we utilize, some of which limit or exclude liability in respect of death, personal injury, delay and loss or damage of baggage.

The Facilitator does not accept any liability of whatever nature for the acts, omissions or default, whether negligent or otherwise, of those shipping and cruise companies, airlines, hoteliers, coach operators or other persons providing services in connection with your travel arrangements pursuant to a contract between themselves and yourself (which may be evidenced in writing by the issue of a ticket, voucher, coupon or the like) and over which the Facilitator has no direct and exclusive control.

The Facilitator does not accept responsibility in contract or in tort for any injury, damage, loss, delay, additional expenses or inconvenience caused directly or indirectly by force majeure or other events which are beyond its control or which are not preventable by reasonable diligence on the part of the Facilitator, including but not limited to war, civil disturbance, fire, flood, unusually severe weather, acts of God, acts of Government or any other authorities, accidents to or failure of machinery or equipment or industrial action (whether or not involving our employees).

Please read all booking terms and conditions carefully.