Terms and Conditions
for Travelations Pty Ltd t/a Cruise Express International
Crochet Cruising New Zealand – October 2019
Travelations Pty Ltd t/a Cruise Express International (herein referred to as the Facilitator) is a member of the Australian Federation of Travel Agents (AFTA), an accredited member of the AFTA Travel Accreditation Scheme (ATAS) and a member of the Cruise Lines International Association (CLIA). We are committed to the provision of excellent service and quality travel products.
PRICING & ITINERARIES – All prices are in Australian dollars and are based on operator prices correct at the time of publication. In the event that operators or service providers alter prices, the Facilitator reserves the right to correct any errors, inaccuracies or omissions and to change or update fares, fees and surcharges at any time, up to and including the day of departure, without prior notice.
The Facilitator will use all reasonable endeavours to provide the tour you have booked in accordance with the advertised itinerary. However, due to the nature of travel, it may not always be possible for the Facilitator to adhere strictly to the original itinerary. When circumstances beyond the control of the Facilitator occur, the Facilitator reserves the right to make alterations to the tour or itinerary accordingly, before or after the commencement of the tour. Any changes to the itinerary will be notified to you
- a) if prior to your tour departure date, by phone, email or post or
- b) If during your tour, personally by your Tour Manager
To the maximum extent permitted by law, you agree that the Facilitator is not liable to you for, and you release the Facilitator from, any cost, claim, loss, damage or expense whatsoever arising either directly or indirectly in connection with any alteration to your itinerary or substitution carried out in accordance with this clause. This includes without limitation any claim for distress, disappointment or loss of enjoyment arising from the alteration(s). This is also applicable to any personal expenses incurred by you including food, beverages and personal items or costs associated with any other travel arrangements affected by the changes, including any costs and expenses incurred by you for cancelling or changing those other arrangements or arising from a failure to meet a connection.
BOOKINGS – All bookings must be made directly with the Facilitator and are subject to availability of the appropriate services (eg. cruise cabins) at the time of booking.
CONFIRMATION AND PAYMENT OF DEPOSITS – A non-refundable deposit payment of $500.00 per person will be required at the time of booking. The Facilitator will then forward a confirmation and any additional paperwork that may be required by email. A Cruise Express booking form and a copy of these terms and conditions must be completed and returned to the Facilitator within 7 days of the confirmation email being received.
Payment can be made, with no administration fee, via direct deposit into our bank account (details below).
BSB: 032 020
Account: 148 332
Name: Travelations Pty Ltd
Please quote your Surname and Cruise Express booking number with your deposit so we can identify your payment. Please also email a copy of your deposit slip to firstname.lastname@example.org or advise us that you have made a direct deposit. Credit card (Visa, MasterCard, American Express and Diners Card) payments are also accepted. However, please note that Visa and MasterCard payments attract a 1.2% administration fee, American Express 2%, and Diners Club 3%.
FINAL PAYMENT – Full payment is due and must be received no later than Friday 19 July 2019, unless otherwise specified. Documentation will be distributed by email or at a Group Pre-Departure gathering approximately 2-3 weeks prior to departure, depending on group numbers and your location.
CANCELLATIONS & AMENDMENTS – All cancellations must be made IN WRITING to the Facilitator. Deposits are NON REFUNDABLE. In the event of cancellation after full payment is made, your deposit will be retained by the Facilitator as a cancellation fee and additional charges will be dependent upon the individual cancellation conditions of each operator or service provider and the time at which notice of your cancellation is received. Additional cancellation fees may be applied where special conditions apply to early ticketing time limits, etc accepted by the passenger. After your deposit is paid, amendment fees may also apply. Any cancellation received within 30 days of departure from Australia will incur 100% cancellation fees.
CROCHET WORKSHOPS – It is intended that all participants will benefit from Crochet workshops held onboard on the days at sea. In compiling the description of all crochet activities, designs, etc and the competence of teachers, the Facilitator has relied on information supplied by third parties. Participation in the workshops may be adversely affected by weather conditions.
TOUR INCLUSIONS – Cruise accommodation in selected cabin grade including port & handling charges and onboard gratuities, various exclusive onboard crochet activities and events, the services of a Cruise Express Tour Manager and Crochet Teacher. Crocheters will also receive a Welcome Kit comprising crocheting items (details available on request), a design pattern and yarn for their chosen design and access to daily workshops led by a leading Australian crochet teacher.
NOT INCLUDED IN TOUR COSTS – All items not specifically referred to as Tour Inclusions including excess baggage, meals, shore excursions, gratuities and tips except where indicated, travel insurance, laundry, drinks and items of a personal nature.
TOUR MANAGER AND CROCHET TEACHER – It is intended that this departure will be accompanied by at least one Tour Manager nominated by the Facilitator and one Crochet Teacher. However, should minimum group numbers not be reached, the Facilitator reserves the right to operate the itinerary as an unescorted group departure. The advertised teacher is correct at the time of printing but is subject to change. In the unlikely event that the teacher cancels or cannot fulfil her teaching obligations, there will be no refunds offered. Your ticket is for the cruise experience as a whole.
TRAVEL INSURANCE – It is a condition of travelling with the Facilitator that each passenger MUST HAVE a current travel insurance policy. Because of the cancellation policies outlined above, we strongly recommend that insurance is purchased at the time of paying your initial deposit, to cover cancellation due to unforeseen circumstances.
HEALTH, FITNESS AND PARTICIPATION – Passengers may NOT rely on the Tour Manager for personal physical assistance and warrant that they are in good health and/or fit to travel on tour. While our tours do not require a special level of fitness, for the overall benefit of the group all tour members must possess a moderate level of mobility, including the ability to –
▪ use combined shower/bath facilities (it is impossible to guarantee walk-in shower facilities)
▪ embark and disembark all transportation without assistance
▪ handle your own luggage
NOTICE OF RESPONSIBILITY – Travelations Pty Ltd t/a Cruise Express International (herein referred to as the Facilitator) is not itself a carrier or hotelier, nor does it own cruise ships, trains, aircraft, hotels or coaches. The services that the Facilitator supplies consist of arranging and coordinating cruises, flights, accommodation, transfers and tours, making bookings and issuing documents to be redeemed by suppliers. The Facilitator exercises every care in the selection of reputable cruise lines, airlines, hotels and transfer and tour operators. However, it is important to note that all bookings with the Facilitator are subject to the terms, conditions and limitations of liability imposed by the shipping and cruise companies, airlines, hoteliers and transfer and tour operators whose services we utilise, some of which limit or exclude liability in respect of death, personal injury, delay and loss or damage of baggage.
The Facilitator does not accept any liability of whatever nature for the acts, omissions or default, whether negligent or otherwise, of those shipping and cruise companies, airlines, hoteliers, transfer and tour operators or other persons providing services in connection with your travel arrangements pursuant to a contract between themselves and yourself (which may be evidenced in writing by the issue of a ticket, voucher, coupon or the like) and over which the Facilitator has no direct and exclusive control.
The Facilitator does not accept responsibility in contract or in tort for any injury, damage, loss, delay, additional expenses or inconvenience caused directly or indirectly by force majeure or other events which are beyond its control or which are not preventable by reasonable diligence on the part of the Facilitator, including but not limited to war, civil disturbance, fire, flood, unusually severe weather, acts of God, acts of Government or any other authorities, accidents to or failure of machinery or equipment or industrial action (whether or not involving our employees).
Please read all booking terms and conditions carefully.